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support@creativechildthemes.com

SKYPE

@creativechildthemes

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We’re available for…

If you need support for your child theme or are looking for a reliable and professional partner to help you with your Divi Projects, then you are in the right place.

Custom Child Theme

Want to stand out from the crowd with an original layout and unique? The Custom Child Theme service is the right solution for you. You will have a child theme for Divi tailored to you, designed to deliver the best user experience for your users, but especially to get more results!

White Label Project

If you want to outsource both the web design and the development of a Divi site, you are in the right place. Our white label service can help you grow your business quickly and effortlessly. Send us a message to learn more.

Technical Support

Did you buy one of the Creative Child Themes themes and need support? Simple, use the contact form above and submit your support request, you will receive a response within 24 hours.
NOTE: At weekends the waiting time can be up to 48 hours.

Fix Divi Issues

Do you have a problem with your Divi site and you can’t solve it? Do not waste your time and money looking for the solution to your problem, send your message and describe your problem, you will get a quick and clear solution to your problem in a few minutes.

Frequently Asked Questions

Questions are important! We’ve included answers to the most common ones below.
General Questions
The most common questions from users.
License Themes
Questions about license and copyright.
Data Collect
How Creative Child Themes takes care of your data.
Payment Methods
Questions about payment methods and more.

General questions

After installation, will my site look like in the Live Demo?

Of course! Every child theme in Creative Child Themes has a feature called One-Click Install that allows you to install your child theme and get the same result you see in the Live Demo, with a single click. In our Documentation page you will find all the information related to your child theme.

Can I use your child themes even if I don't have a Divi license?

No, you can’t. The Divi theme is a fundamental requirement to make our child themes work. Make sure you have an active Live license on your WordPress installation before you buy and install one of our child themes.

Can I activate my child theme in Local Environments?

Yes, but make sure that you are running your child theme on a URL that matches one of these:

  • localhost
  • 10.0.0.0/8
  • 172.16.0.0/12
  • 192.168.0.0/16
  • *.dev
  • .*local
  • dev.*
  • staging.*

How do I obtain an invoice of my order?

You can get your Invoice in two ways:

1. From the order confirmation email. In the order confirmation email, in the “Order Details” section you will find a link to generate your invoice.

2. From your Dashboard. Log in to your account and go to the Dashboard, click on the “Purchase History” tab and then on “Generate Invoice”.

How can I get support?

You can use our Facebook Live Chat (you’ll find it in the bottom right corner) or you can use the contact form at the top of this page to send your message by email.

Is there a refund policy?

Yes, but with some specific rules. Please refer to our Refund Policy that you find on our Terms and Conditions page

How long will I have to wait before an answer?

We always try to respond to all support requests within 24 hours. Often we can respond within a few hours from the first contact, but in any case you will get our answer in 24 hours. The only exception is when your request is sent over the weekend, it could take up to 48 hours.

License Themes

Where do I find my license key?

Log into your account page. Then click on the tab “License Key” here you will find your license highlighted in green.. See the screenshot below:

Images, Fonts, Illustrations, Icons and Logos.

All photos, Logos, Fonts, Illustrations and Icons used for ours child themes can be used for free. You can use them for commercial and non-commercial purposes. You do not need to ask permission from or provide credit to the photographer or Creative Child Themes.

Can I resell your Child Themes to my customers or on my site?

Sorry, you can’t. Our All (regular, extended, lifetime) licenses does not allow the resale of our products. Otherwise, we will need to apply the Legislative Decree 29 December 1992 n. 518 of the European Directive 91/250 / EEC, that protects authors of digital goods and software.

Can I transfer the rights to the purchases to a third party?

You shall not sub-license, assign, or transfer the any mentioned above to any entity without prior written consent from our company.

Can I edit the child theme?

Of course. You can make all the modification(s) to our child themes to fit your purposes in accordance with the type of license you acquire.

Under which licenses are your child themes?

All child themes are available with three different types of licenses:

Regular License: A regular license allows an item to be used in one project for either personal or commercial use by you or on behalf of a client. The item cannot be offered for resell either on its own or as a part of a project. Distribution of source files is not permitted.

Extended License: An extended license allows an item to be used in unlimited projects for either personal or commercial use. The item cannot be offered for resell either on its own or as a part of a project. Distribution of source files is not permitted.

Lifetime License The Lifetime license is a one time fee. We do not limit the number of sites that you can use our themes. Buy the package once and then use our themes on unlimited websites without purchasing additional licenses! With the Lifetime license you get also lifetime Premium support and Updates.

Only All-in-One Divi Bundle is available only under the Lifetime License

How I can to deactivate my license key from one site to activate on another?

  1. Log into your account page on our site and,
  2. Click on the “License Key”;
  3. Under the column named “License Details”, click on the “Manage Sites” link.
  4. You will see the list of sites where your license key is active.
  5. Click the “Deactivate Site” link and that should free up your license key to activate another website.

Can I upgrade to a different license after purchase?

Yes, you can upgrade at any time after purchase. For example, if you have purchased a Regular License you can upgrade to the Extended or Lifetime license and only pay the price difference.

How do I update my license?

Of course, you can upgrade your license when you want. To upgrade your license, follow this simple steps:

  • Log into your account page on our site and,
  • Click on the “License Key”;
  • Under the column named “License Details”, click on the “View upgrades” link.
  • You’ll see the Upgrade available for your Child Theme. Choose the one you prefer and click on “Upgrade License”.
  • You will then be redirected to checkout to complete the update of your license.

Data Collect

How secure is my data in Creative Child Themes?

We take security very seriously and are committed to doing everything in our power to keep your data secure and private. We use standard SSL encryption to ensure a secure connection between the web server and the browser. For payments we exclusively use the Paypal gateway to ensure maximum security when making payments. We also use a malware control system and firewall integrated into our website and devices.

Please refer to our Terms of Conditions and Privacy Policy for more details.

What data do you collect?

The data we collect on Creative Child Themes is:

  • Name
  • Last Name
  • Email

We do this through the contact form you see at the top of this page, through our optin-form to subscribe to the newsletter and the checkout page.

All data collected are used only for the purposes necessary to provide the services, updates, offers or information requested. In no other case, your data will be shared or used for other purposes.

How is the ever used that I gave to subscribe to the newsletter?

If you have subscribed to our newsletter, you may receive updates from Creative Child Themes regarding updates, news, offers or the distribution of free resources. You can unsubscribe from the newsletter at any time by clicking on the link at the bottom of each email.

How can I request the removal of my data from the Creative Child Themes website?

Of course, you can request the cancellation of your data at any time by using the form at the bottom of the Privacy Policy page or by sending your request to info@creativechildthemes.com

Payment Methods

What payment methods are available?

We use Paypal as the only payment method to ensure maximum security.

Can I pay by credit card?

If you do not have a paypal account you can use your credit card to pay for your order.

The credit cards accepted are:

  • Mastercard
  • Visa
  • American Express
  • Discover

I don't have a PayPal account or a credit card, how can I pay for my order?

I’m sorry, currently only the payment methods described above are available.

Do the prices include taxes?

Yes, all prices already include taxes.

How can I get a discount?

In some periods of the year we do promotions for all users with discounts of up to 50%, while we offer exclusive discounts for all subscribers to the newsletter every month.

Testimonials

What our customers are saying

Are you a Divi user? Check what Divi users say about Creative Child Themes.

"It is a pleasure to work with Fabio! He is a very talented Wordpress developer & designer, we couldn't be happier with the job he did for us. Thank u very much Fabio look forward to many more projects in the future!"

Javier Alvarez

Founder at Realty Back Office

Fabio has an amazing eye for beautiful user experiences, and websites that look phenomenal. I've followed his work for ages, and am looking forward to anything this guy shares in the future! He's a Divi legend already.

Dominic De Souza

Branding & Visual Designer

Just great! Beautiful designs and amazing support from Fabio- he is not only super kind but also replied immediately and solved a problem I encountered in an instant. Big recommendation!

Lisa Heindl

Divi User

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